We collect contact and delivery details for the shipper and consignee, shipment contents and values, and payment records. If you use a customer account, we also store account details. Identity verification may require a document type, number and document upload.
Who can see your details
Authorized staff can access records needed for their work. Public tracking shows shipment progress without personal contact details, declared contents or payment details. Shippers and consignees must sign in to view their private shipment details. Invoices and receipts are available to the person paying.
When we contact you
We send invoices to the person paying and shipment updates to the shipper and consignee, including departure and collection or delivery notices. We do not send marketing email to shipment contacts.
How long we keep it
We keep shipment and payment records to support tracking, enquiries, customs matters and claims. Contact us with questions about your records or a request to delete them. Payment card details are handled by the payment processor, not stored by AMGRAY.
Your requests
Write to care@amgraylogistics.com to ask what we hold about you, to correct it, or to ask us to delete what we are not legally required to keep.